On Wednesday, February 21, Change Healthcare experienced a significant cybersecurity incident. There is no identified risk to Availity systems or technology. As part of our standard security measures to safeguard both Availity and our customers, Availity disconnected all inbound and outbound transactions from Change Healthcare, Optum, and United HealthCare.
Update: On February 24 between 10:00 - 11:00 p.m., Availity reestablished connections with United Healthcare and Optum and released claims files held since the incident occurred. All inbound and outbound transactions to Change Healthcare remain disconnected.
We are here to help.
Our mission is to provide digital continuity through this event so that patients can continue to access critical healthcare services. Availity has convened internal experts, including executive leadership, security, technology, product, account management, and customer support, to assist health plans, providers, and trading partners who have been impacted by this event.
If you need lifeline support services, please complete the following form and a representative from Availity will reach out to you with next steps. Please do not submit confidential information through this form.
If you need technical support help with your current Availity Essentials account or with setting up a new Availity Essentials account:
Submit a Ticket
Log in to Availity Essentials to submit a support. If you are having issues logging in, please attempt self-service password reset or contact your administrator for assistance.
Call
(Monday - Friday, 8am - 8pm EST)
1-800-282-4548
Let us know how we can help.
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Availity is the place where healthcare finds the answers needed to shift focus back to patient care. By solving the communication challenges between healthcare stakeholders, Availity creates a richer, more transparent exchange of information among health plans, providers, and technology partners. As the nation’s largest health information network, Availity facilitates over 4 billion clinical, administrative, and financial transactions annually. The company’s suite of dynamic products, built on a powerful, intelligent platform, enables real-time collaboration for success in a competitive, value-based care environment.