Availity Lifeline

Since the announcement of the cybersecurity incident that impacted Change Healthcare on February 21, Availity has assisted health plans, providers, and trading partners through Availity Lifeline, which provides essential services to process claims, remits, and other vital healthcare transactions at no cost.

We know that delays in payment can have a profound impact on your business operations. Availity’s mission throughout this difficult time has been to provide digital continuity so that patients can continue to access critical healthcare services and providers continue to receive timely payment for their services.

If you need Lifeline support services, please complete the form on this page.

If you need technical support with your current Availity Essentials™ account or setting up a new Availity Essentials account:

Submit a Ticket

Log in to Availity Essentials to submit a support ticket. If you are having issues logging in, we offer a convenient, self-service password reset option. You may also contact your Availity Essentials administrator for assistance.

Availity Client Services is available to help Monday - Friday from 8am – 8pm EST,

by calling 1-800-282-4548.

Let us know how we can help.

Availity is the place where healthcare finds the answers needed to shift focus back to patient care. By solving the communication challenges between healthcare stakeholders, Availity creates a richer, more transparent exchange of information among health plans, providers, and technology partners. As the nation’s largest health information network, Availity facilitates over 13 billion clinical, administrative, and financial transactions annually. The company’s suite of dynamic products, built on a powerful, intelligent platform, enables real-time collaboration for success in a competitive, value-based care environment.

Availity Assistance through Change Healthcare Cybersecurity Incident