The Availity Abrasion Index 2026 quantifies where workflows breakdown across eligibility, prior authorization, claims, and denials, and what those failures are costing health plans and providers.
Based on research across payer and provider organizations
What you’ll find in the report
A clear, data-backed view of where payer-provider workflows breakdown and how those issues create downstream cost, delay, and rework.
Providers report denials as a major source of strain
Prior authorization delays impact care and workflow
Payers report high abrasion in eligibility
Reduce administrative burden across payer-provider workflows
See where workflows breakdown across eligibility, prior authorization, claims, and denials
and how those issues create downstream cost, delay, and rework.
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Availity is the trusted partner for organizations seeking to realize the greatest value from clinical, administrative, and financial data. Positioned at the nexus of provider, health plan, and consumer health information, Availity develops scalable, innovative solutions for healthcare data acquisition, standardization, transparency, automation, and exchange among health plans, providers, and technology partners. As one of the nation's largest health information networks, Availity facilitates billions of clinical, administrative, and financial transactions annually. Our suite of dynamic products, built on a powerful, intelligent platform, enables real-time collaboration for success in a competitive, value-based care environment.
